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RETURN, REFUND & WARRANTY POLICY

Last updated: August 9, 2026

Thank you for shopping with Scooter3D. Please read this Return, Refund & Warranty Policy carefully before placing an order.

By placing an order with Scooter3D, you acknowledge that you have read and understood the terms below.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply under applicable law.

1. 14-DAY RETURN PERIOD

Eligible products may be returned within 14 days of receiving the order.

To be eligible for a standard return, the product must be:

• Unused
• Uninstalled
• Unmodified
• Undamaged
• Clean and in its original condition
• Returned with all included parts and accessories
• Returned in its original packaging, where applicable

Products that have already been installed, mounted, used, modified or damaged are not eligible for a standard return.

Partial returns are allowed. If you return only one product from an order containing multiple products, you will only receive a refund for the eligible product that was returned.

2. RETURN REQUEST REQUIRED

Do not send a product back without contacting us first.

All returns must first be requested by email:

Info.Scooter3d@gmail.com

Please include your order number and reason for requesting the return.

Scooter3D will review your request and provide further return instructions if the return is accepted.

The return address will be provided by email after your return request has been accepted.

Products sent back without prior communication and return instructions may not be processed as an authorized return, subject to applicable law.

3. RETURN SHIPPING COSTS

For standard returns where the customer has changed their mind, ordered the wrong product, selected the wrong version, or otherwise wishes to return a non-defective product, the customer is responsible for all return shipping costs.

The return must be sent using a tracked shipping service.

The customer is responsible for the return shipment until it has been successfully delivered to Scooter3D.

If a customer chooses to return a product without tracking and the package is lost, Scooter3D cannot process the refund until the returned product is actually received.

If the return is required because Scooter3D sent an incorrect product or because of a confirmed product defect covered by this policy, Scooter3D will cover the applicable return shipping costs.

4. RETURN DEADLINE AFTER APPROVAL

After receiving return instructions from Scooter3D, the customer should ship the product back within 5–7 business days.

The product must be packaged safely and appropriately for transport.

If a returned product is damaged due to inadequate packaging by the customer, the refund may be reduced or refused to the extent permitted by applicable law.

5. 2% RESTOCKING FEE

Approved standard returns are subject to a 2% restocking fee, where permitted by applicable law.

The fee is calculated based on the price of the returned product.

Any mandatory consumer rights or refunds required by applicable law take priority over this provision.

6. REFUNDS

Once the returned product has been received and inspected, Scooter3D will verify that it meets the return conditions.

Approved refunds will normally be processed within 5 business days after receipt and inspection of the returned product.

Refunds are issued to the original payment method used to place the order.

For voluntary/standard returns, original shipping charges are not refundable except where required by applicable law.

For partial returns, only the eligible returned product(s) will be refunded.

Scooter3D reserves the right to refuse a standard return if the returned product:

• Has been installed or used
• Is scratched or damaged
• Is dirty
• Has been modified
• Has been drilled, cut, sanded or otherwise altered
• Is missing parts or accessories
• Is returned in a condition different from the condition in which it was supplied

This does not affect claims concerning genuine defects or other mandatory rights under applicable consumer law.

7. FINAL SALE PRODUCTS

Some products on our website may be clearly marked FINAL SALE on their product page.

Products clearly marked FINAL SALE are not eligible for our voluntary change-of-mind return policy.

Please check the product description carefully before purchasing a FINAL SALE item.

This designation does not exclude any rights that cannot legally be excluded, including applicable rights concerning defective or non-conforming products.

8. CUSTOM-MADE & PERSONALIZED PRODUCTS

Products manufactured or modified specifically according to the customer’s individual specifications — including custom dimensions, colors, configurations or other personalized requests — are generally not eligible for change-of-mind returns or cancellations once production has begun.

If a custom-made product arrives damaged, is incorrect, or has a confirmed manufacturing defect, please contact Scooter3D.

Mandatory rights applicable to custom-made products remain unaffected.

9. DAMAGED OR INCORRECT PRODUCTS

If your order arrives visibly damaged during transportation or you receive the wrong product, contact:

Info.Scooter3d@gmail.com

Please report visible shipping damage or an incorrect item within 48 hours of delivery whenever reasonably possible and provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Clear photographs of the packaging where relevant
• Any other evidence requested to evaluate the issue

Scooter3D will review the evidence.

Where Scooter3D confirms that a replacement is appropriate under our policy, our standard remedy is to provide a replacement product at our expense.

The original product must be returned.

Once the customer provides valid proof of shipment/tracking showing that the product has been handed to the carrier for return, Scooter3D may dispatch the replacement immediately without waiting for the returned product to physically arrive.

This replacement policy does not override any remedy to which a consumer is mandatorily entitled under applicable law.

10. PRODUCT DOES NOT FIT

If you believe that you ordered the correct compatible product but it does not fit as intended, contact us before modifying the product.

We may request photographs and/or video showing:

• The product
• The vehicle
• The installation
• The fitment problem

Scooter3D must be given a reasonable opportunity to determine whether the problem is caused by the product, incorrect installation, vehicle configuration or another factor.

If Scooter3D confirms a genuine product/fitment issue covered by our policy, our standard remedy is a replacement product at our expense.

The original product must be returned. Once valid return tracking/proof of shipment is provided, the replacement may be dispatched without waiting for the original product to arrive.

11. WRONG VERSION ORDERED BY CUSTOMER

Customers are responsible for checking product compatibility and selecting the correct model, version, size or configuration before ordering.

If you realize immediately after placing your order that you selected the wrong version, contact us as soon as possible.

If the order has not yet been processed, manufactured or shipped, Scooter3D may be able to change the selected product.

If the customer selected the wrong product and it has already been processed or shipped, the customer is responsible for applicable return and reshipping costs.

12. ORDER CANCELLATIONS

Placing an order does not guarantee that a cancellation request can be accepted once processing or production has started.

If you placed an order by mistake, contact us immediately at:

Info.Scooter3d@gmail.com

You may submit a cancellation request, and Scooter3D will check the current status of the order and determine whether cancellation is still possible.

An order not arriving within one or two days is not automatically grounds for cancellation or refund, as Scooter3D products may require processing, production and shipping time.

Any mandatory statutory cancellation or withdrawal rights remain unaffected.

13. DELIVERY TIME

Orders are normally expected to arrive within approximately 2–15 business days, depending on the product, destination and order circumstances.

This is an estimated timeframe and may be affected by circumstances outside Scooter3D’s reasonable control.

Scooter3D is not responsible for delays caused by carriers, customs, severe weather, transportation disruptions, force majeure or other circumstances outside our control, subject to applicable law.

If an unusual delay is expected from our side, we may contact the customer with additional information.

14. UNCLAIMED, REFUSED & UNDELIVERABLE PACKAGES

Customers are responsible for providing complete and correct delivery information.

If a package cannot be delivered because the customer:

• Entered an incorrect or incomplete address
• Failed to collect the package
• Was unavailable for delivery
• Refused delivery without a previously agreed return
• Provided incorrect contact information

the customer is responsible for applicable additional shipping/reshipping costs where permitted by law.

A package refused at delivery without a previously agreed return arrangement with Scooter3D does not automatically constitute an approved return.

If the customer wants the returned package shipped again, applicable reshipping costs must be paid by the customer before it is sent again.

15. PACKAGE MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that a package was delivered but you cannot locate it, please first:

• Check the delivery location
• Check with other members of the household
• Check with neighbors where appropriate
• Contact the shipping carrier

Scooter3D will cooperate where reasonably possible with a carrier investigation.

If the carrier officially confirms that the shipment was lost, Scooter3D will review the case and arrange an appropriate solution.

16. CUSTOMER INFORMATION

Customers are responsible for ensuring that their:

• Name
• Shipping address
• Email address
• Telephone number
• Product selection

are correct before completing an order.

If you discover an error, contact Scooter3D immediately.

Scooter3D cannot guarantee that information can be changed once an order has been processed or shipped.

Additional costs caused by incorrect information supplied by the customer are the customer’s responsibility where permitted by law.

17. INCORRECT INSTALLATION & CUSTOMER DAMAGE

Scooter3D does not provide voluntary refunds or warranty replacements for damage caused by:

• Incorrect installation
• Incorrect assembly
• Improper use
• Accidents or crashes
• External impact
• Misuse
• Installation on an incompatible vehicle
• Damage caused by another vehicle component
• Unauthorized modification
• Cutting
• Drilling
• Grinding/sanding
• Other physical alteration of the product

Always check compatibility and installation requirements before installing a product.

18. MODIFICATIONS

Modifying a Scooter3D product may void the commercial warranty.

However, customers may contact Scooter3D before making the modification and request permission.

If Scooter3D provides written approval for a specific modification, that approved modification will not by itself void the commercial warranty.

Approval must be verifiable in written communication, such as email or written electronic messages.

Approval for one specific modification does not constitute approval for additional modifications.

19. SCOOTER3D COMMERCIAL WARRANTY

In addition to any mandatory legal rights, Scooter3D provides the following limited commercial warranty:

3D-printed products: 1 month

Welded products: 6 months

The commercial warranty period begins from the date the customer receives the product.

This commercial warranty covers confirmed manufacturing defects under normal and intended use.

Under this voluntary commercial warranty, Scooter3D’s standard remedy is replacement of the defective product, subject always to any mandatory remedies available under applicable law.

To make a warranty claim, contact:

Info.Scooter3d@gmail.com

You may be required to provide photographs, video and other information necessary to verify the claimed defect.

If Scooter3D confirms the warranty claim, the defective product must be returned.

Once valid proof of return shipment/tracking is provided, Scooter3D may ship the replacement immediately without waiting for the returned product to arrive.

For an approved warranty claim, Scooter3D covers the applicable return shipping and replacement shipping costs.

20. WARRANTY EXCLUSIONS

The Scooter3D commercial warranty does not cover damage resulting from:

• Incorrect installation
• Improper use
• Accidents or crashes
• Normal wear and tear
• External damage
• Incompatible components
• Damage caused by other vehicle components
• Unauthorized modifications
• Cutting, drilling, grinding or other unauthorized alterations
• Use outside the product’s intended purpose

A modification specifically approved by Scooter3D in writing before it is performed will not automatically void the commercial warranty.

21. 3D-PRINTED PRODUCT APPEARANCE

3D printing is a manufacturing process that can naturally produce small cosmetic characteristics such as:

• Visible layer lines
• Minor support marks
• Small surface variations
• Minor texture differences
• Small cosmetic imperfections that do not affect functionality

These characteristics are normal for 3D-printed products and, by themselves, are not considered manufacturing defects under our voluntary warranty when they do not affect the product’s intended function, fit or structural integrity.

22. COLOR VARIATIONS

Product colors shown on the Scooter3D website may appear slightly different in person due to:

• Screen/display settings
• Lighting conditions
• Photography
• Material batches
• Manufacturing variations

Minor color or shade differences that do not materially affect the product are not considered defects under our voluntary return/warranty policy.

23. IMPORTANT LEGAL NOTICE

Scooter3D reserves the right to reject voluntary return, refund, replacement or commercial warranty requests that do not meet the conditions described in this policy.

However, nothing in this Return, Refund & Warranty Policy is intended to exclude, restrict or reduce any mandatory rights or remedies that a consumer has under applicable consumer protection law.

Where a provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

CONTACT

For returns, warranty claims, damaged products, incorrect orders or other issues related to this policy, contact:

Scooter3D
Email: Info.Scooter3d@gmail.com

Please include your order number and a clear description of your request so we can review your case as quickly as possible.