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SHIPPING POLICY

Last updated: August 9, 2026

Thank you for shopping with Scooter3D. This Shipping Policy explains our shipping methods, estimated delivery times, tracking, customs charges, delayed or lost shipments, and other important delivery information.

By placing an order with Scooter3D, you acknowledge that you have read and understood this Shipping Policy.

1. SHIPPING AREA

Scooter3D ships orders across Europe.

Shipping availability may vary for certain destinations or remote locations. If we are unable to ship an order to the provided destination, we will contact the customer.

2. SHIPPING CARRIER

Orders are currently shipped using Pošta Slovenije (Post of Slovenia) and its international delivery partners.

Once a shipment enters the destination country, final delivery may be completed by a local postal service or another delivery partner.

3. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment.

The shipping price may depend on factors such as:

  • Destination country
  • Package size
  • Package weight
  • Products included in the order

The customer can review the applicable shipping charge before completing the purchase.

4. ESTIMATED DELIVERY TIME

Standard orders are normally expected to arrive within approximately:

2–15 business days from the date the order is placed.

This estimated timeframe includes normal order preparation and transportation time.

Business days do not include weekends or applicable public holidays.

The 2–15 business day timeframe is an estimate and is not a guaranteed delivery date where delays are caused by circumstances outside Scooter3D’s reasonable control.

5. CUSTOM-MADE & WELDED PRODUCTS

Custom-made and welded products may require additional production time and can therefore take longer than the standard 2–15 business day timeframe.

If a longer production/delivery period is expected, the customer will be informed after placing the order.

The customer should contact Scooter3D within 24 hours of receiving this notification if there is an issue with the communicated extended timeframe.

After production of a custom-made product has started, cancellation may no longer be possible under our voluntary cancellation policy.

Any mandatory consumer rights remain unaffected.

6. ORDERS CONTAINING MULTIPLE PRODUCTS

Products within the same order are normally shipped together in one shipment.

If an order contains a custom-made, welded or other product requiring additional production time, the other products in the same order will normally wait until the entire order is ready for shipment.

The estimated delivery time for the complete order may therefore be determined by the product requiring the longest preparation time.

Different arrangements may only be made if specifically agreed between the customer and Scooter3D.

7. TRACKING

All Scooter3D shipments include tracking.

Once the order has been shipped, the customer will receive tracking information that can be used to follow the shipment.

Please allow some time after dispatch for the tracking system to register or update the shipment.

8. TRACKING NOT UPDATING

International tracking does not always update continuously, particularly while a package is moving between countries or postal networks.

If tracking has shown no new movement or update for 7 business days, please contact Scooter3D.

We can then review the shipment information and, where appropriate, open an inquiry with Pošta Slovenije.

A lack of tracking updates does not automatically mean that a shipment has been lost.

9. SHIPPING DELAYS

Scooter3D cannot control delays caused by shipping carriers or other circumstances outside our reasonable control.

Possible causes include:

  • Postal or carrier delays
  • Customs processing
  • Severe weather
  • Transportation disruptions
  • High seasonal shipping volumes
  • Public holidays
  • Strikes
  • Border processing
  • Force majeure
  • Other circumstances outside Scooter3D’s reasonable control

Where applicable, Scooter3D will assist with reasonable carrier inquiries.

10. LOST PACKAGES

A shipment is not considered officially lost solely because tracking has stopped updating or delivery is delayed.

The shipping carrier must investigate the shipment where appropriate.

If Pošta Slovenije or the relevant delivery partner officially confirms that a shipment has been lost, Scooter3D’s standard solution is to reship the order at no additional shipping cost to the customer.

This policy does not restrict any mandatory consumer rights or remedies available under applicable law.

11. PACKAGE MARKED “DELIVERED” BUT NOT RECEIVED

If tracking shows Delivered but you cannot find your package, please first contact the postal service or delivery carrier responsible for the final delivery and request information about where the package was delivered.

Customers should also check the delivery location and, where appropriate, with household members or neighbors who may have accepted the shipment.

If additional assistance is required after contacting the postal service, contact Scooter3D and we will assist where reasonably possible.

A replacement is not automatically issued solely because a customer reports that a shipment marked as delivered cannot be located. The delivery circumstances should first be investigated.

12. DAMAGED PACKAGES

If a package arrives with visible damage to the packaging, the customer should accept the shipment whenever reasonably possible and document its condition.

If the product inside is damaged, contact Scooter3D within 48 hours of delivery whenever reasonably possible.

Please provide:

  • Your order number
  • Clear photographs of the shipping packaging
  • Clear photographs of the damaged product
  • A description of the damage

Do not discard the packaging or damaged product until Scooter3D has reviewed the claim and provided further instructions.

Confirmed shipping-damage claims will be handled according to our Return, Refund & Warranty Policy.

13. CORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information when placing an order.

This includes:

  • Full name
  • Complete delivery address
  • Postal code
  • City
  • Country
  • Telephone number
  • Email address

Please review this information carefully before completing your purchase.

If you notice an error after ordering, contact Scooter3D immediately.

If the order has not yet been processed or shipped, we will try to correct the information.

We cannot guarantee that shipping information can be changed once an order has been processed or dispatched.

14. INCORRECT OR INCOMPLETE ADDRESS

If a shipment cannot be delivered because the customer supplied an incorrect or incomplete address, the customer is responsible for applicable additional costs caused by the incorrect information, where permitted by law.

If the package is returned to Scooter3D and the customer wants it shipped again, the customer must pay the applicable reshipping cost before the order is sent again.

15. UNCLAIMED PACKAGES

Customers are responsible for monitoring their tracking information and collecting packages where collection is required.

If a package is returned because the customer did not collect or accept it, applicable return and reshipping costs are the responsibility of the customer where permitted by law.

If the customer requests the order to be shipped again, the applicable reshipping cost must be paid before dispatch.

16. REFUSED DELIVERIES

Refusing a shipment without a return or cancellation arrangement previously agreed with Scooter3D does not automatically constitute an approved return or cancellation.

If a customer refuses delivery without prior agreement, the customer may be responsible for resulting return shipping and reshipping costs where permitted by applicable law.

Please contact Scooter3D before refusing a shipment whenever possible.

17. CUSTOMS, IMPORT TAXES & DUTIES

Orders shipped to destinations outside the European Union may be subject to:

  • Customs duties
  • Import VAT
  • Import taxes
  • Customs processing fees
  • Carrier handling fees
  • Other charges imposed by the destination country

These charges are not included in the Scooter3D shipping price unless explicitly stated otherwise.

The customer is responsible for paying applicable customs duties, import taxes and related charges imposed by their country.

Scooter3D does not control these charges.

Customers should check their country’s import rules before ordering if they are unsure about potential charges.

18. REFUSING TO PAY CUSTOMS CHARGES

If a customer refuses or fails to pay required customs duties, import VAT or other import charges and the package is consequently refused, abandoned or returned to Scooter3D, the customer is responsible for applicable resulting costs where permitted by law.

This may include:

  • Return shipping costs
  • Customs-related charges
  • Additional carrier charges
  • Reshipping costs

If the customer requests the package to be shipped again, applicable reshipping and related costs must be paid before dispatch.

19. EXPRESS SHIPPING

Scooter3D currently does not offer express shipping.

Orders are shipped using our available standard tracked shipping service.

20. DELIVERY ESTIMATES

Any delivery date or delivery timeframe displayed on our website, at checkout, in tracking information or communicated by Scooter3D should be considered an estimate unless explicitly stated otherwise.

We always aim to prepare and deliver orders as quickly as reasonably possible.

However, international transportation and delivery may be affected by circumstances outside our control.

21. CONTACT

For questions regarding shipping, tracking, delayed shipments, damaged packages or delivery issues, contact:

Scooter3D
Email: Info.Scooter3d@gmail.com

Please include your order number and, where applicable, your tracking number so we can review your shipment as quickly as possible.

22. IMPORTANT LEGAL NOTICE

Nothing in this Shipping Policy is intended to exclude, restrict or reduce any mandatory consumer rights under applicable law.

Where any provision of this Shipping Policy conflicts with mandatory consumer protection law, the applicable mandatory law will take priority.

Please also review our Return, Refund & Warranty Policy for information regarding returns, replacements, damaged products, warranty claims and refunds.